Customer Journey Mapping… The core challenge many financial enterprises have is their ability to offer a unified customer experience for banking services across different touch points. The lack of such a unified experience…
Tag:
Customer Experience
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“Our environment embraces a lot of change — we have to, because the internet is changing and the technologies we use are changing… for somebody who hated change, I imagine high tech…
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AnalyticsDigitalOpinionRetail IndustryTransformation
Here Is What Is Causing The Great Brick-And-Mortar Retail Meltdown of 2017..(1/2)
“Amazon and other pure plays are driving toward getting both predictive and prescriptive analytics. They’re analyzing and understanding information at an alarming rate. Brands have pulled products off of Amazon…
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ArchitectureCloudDigitalOpinion
Demystifying Digital – Reference Architecture for Single View of Customer / Customer 360..(3/3)
The first post in this three part series on Digital Foundations @ http://www.vamsitalkstech.com/?p=2517 introduced the concept of Customer 360 or Single View of Customer (SVC). This second post in the…
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The first post in this three part series on Digital Foundations @ http://www.vamsitalkstech.com/?p=2517 introduced the concept of Customer 360 or Single View of Customer (SVC). We discussed specific benefits from…
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AnalyticsTransformation
Demystifying Digital – Why Customer 360 is the Foundational Digital Capability – ..(1/3)
The first post in this three part series on Digital Foundations introduces the concept of Customer 360 or Single View of Customer (SVC). We will discuss the need for &…
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“If you don’t like change, you will like irrelevance even less.” -General Eric Shinseki, Former US Secretary of Veterans Affairs This blog has spent time documenting the ongoing digital disruption across the industry especially financial services.…